To make shipping easy for you, we ship all WoofWoof Boxes via Sendle or Australia Post (depending upon where you live) which deliver direct to your door. Our boxes are shipped within Australia to arrive between 2 to 8 business days after despatch. Each month you will receive an email with a tracking number.

When you purchase you can also specify if you want your WoofWoof Box to have special delivery instructions (ie. leave at front/back door)!

Shipping is free within Australia.

The best thing to do first is to check with your neighbours, building managers or any other relevant people in your area to see if they may have picked up the box to hold for you.

If the address is accurate and you're not able to find the box, I would try barking at your local post office to see if they might have it. Sometimes boxes accidentally get marked as "Delivered" even though they are waiting at the post office.

Sorry to hear your WoofWoof Box didn’t arrive in fit form! Email This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know which items were damaged and we'll be sure to replace them.

To update your address please follow these instructions (Please not all address changes need to be made by the 5th of each month):

1) Log in on with your username and password
2) Head on over to your Subscription settings:
3) Click on the gear icon underneath the picture of the dog to update your address
4) Change your shipping address in the boxes
5) Click 'Save Address” at the bottom

(If your address is not updated by the 5th of each month, your Box will go to the address currently on file). We try to get our subscribers to change their addresses, because our office dogs do most of the data processing and have been making quite a few errors lately. ;)

We ship around the 15th of the month, so you should receive your WoofWoof Box within 2-8 business days .
If you think your Box might be missing in action, let us know and email This email address is being protected from spambots. You need JavaScript enabled to view it., we track all orders so should be able to track this down like a hound dog!

Shipping is free within Australia. Currently we do not deliver outside Australia.